Q&A

Artwalk Festival & Answer

Q: How do I buy from Artwalk Festival? 
A: Artwalk is a Come:Unity Arts project. Using our secure Paypal shopping cart buttons! We accept fast online payments via either a paypal user account, or credit/debit cards for non-Paypal users. You’ll be given a choice of postage options UK, EU and Global, please select appropriate option for where you want your item delivered. 

Q: I don’t have a credit card or a Paypal account can I still buy from you?
A: Yes. We also accept personal cheques and postal orders through the post. However items won’t be dispatch until payments have cleared. To organise payments via post please contact us on info@comeunityarts.org.uk.

Q: I have selected an item and a postage option but it won’t let me buy whats wrong?
A: You also need to pick a size option. Most items only have the one option but you will still need to select it. If you cannot select a size it could be that item is not for sale. If so this will be specified in the items description.

Q: What do I get for my postage and packing money? 
A: We take grate care at Come:Unity Arts to make sure all the work we sell gets to you in perfect condition. Prints are posted in large gage tubes and canvases are packed in custom boxes. All items over £30 are posted “Royal Mail Sign for” This allows you to track your item until the moment it reaches your door.

Q: Do you offer postage insurance?
A: All items over £30 are posted “Royal Mail Sign for” which comes with a £39 standard compensation payment for goods lost or damaged in transit. Further insurance can be arranged upon request. Any insurance will be supplied by the postage provider not Come:Unity Arts so any claims made on insurance are subject to the provider’s terms and conditions. Note: Once the delivery has been signed for it is no longer insured by the carrier and is the sole responsibility of the buyer. Please check all deliveries on arrival as you will be held liable for any damages after signing for the delivery.

Q: What is your returns policy?
A: You are entitled to a cooling-off period ending seven days after the goods have been received. Should you wish to cancel your purchase, you must notify us in writing (letter or email) during this time. Goods returned (unless received not as advertised) will be returned to us at your own cost with adequate insurance to cover the cost of the artwork against any loss or damage.

Items registered and insured during transit, once delivered, are no longer insured by the carrier and are the sole responsibility of the buyer. Please check all deliveries on arrival as you will be held liable for any damage after signing for the delivery.

Q: Can I collect an item direct from you?
A: Yes. We are based in the city of Birmingham (UK) and you are more than welcome to come and collect your item in person. Any postage cost already charged will be refunded on the items collection. To organise collection please contact us via info@comeunityarts.org.uk.

Q: What guarantee of authenticity will I get with my artwork?
A: At Come:Unity Arts we only sell work by our own affiliated artists. All the work we stock comes direct from the artists themselves. The majority is signed, dated and numbered and we keep records of all items sold so if authentication is required later we would be happy to provide it.

Q: How is my personal information protected?
A: Come:unity Arts are committed to protecting your privacy. All your information is protected by the UK data protection act 1998.  Any and all personal information collected by Come:Unity Arts when processing your order will remain with us exclusively. 

Q: What is “One Pound Art”?
A: One Pound Art is exactly what it says on the tin. Real Art Sold for only £1. All the art sold in the One Pound Art section was donated to the site by the artists themselves. A small charge is required to pay for the postage of the item but all charges are representative of the genuine postage costs of that item. All work is sold as seen and all sales are final. New items will be added to the One Pound Art section as and when they arrive and are displayed on the site along with the date they will be available to buy. This is to give everyone a chance to see what we have on offer. 

Q: I’m an artist and I would like to be part of the Arwalk Festival/Come:Unity Arts how can I get involved?
A: We are always looking for new talented artists dedicated to their work who share our love of participatory art culture. You can apply by contacting us at info@comeunityarts.org.uk. Please send us a brief email about yourself with some images of your work (images should be .jpg file 500MB or less).

Q: Can I organise a personal commission from one of your artists?
A: Yes. Some of our artists are open to commission work. If you have a specific artist whose work you want to commission we are more than happy to forward your request to them. If you have a broader project in mind Come:Unity Arts can also try and match you with an appropriate artist. Come:Unity Arts will not give out the personal contact information on any artists and it is the artists themselves who are responsible for coordinating a commission after the initial introduction. Please send full details of any commissions to:info@comeunityarts.org.uk.

Q: How do I organise a workshop with you?

A: Come:Unity Arts have a range of professional artists who work closely with youth groups and schools to promote the arts. If you are interested in organising a Talk, Workshop or Project for young people or adults feel free to contact us at: info@comeunityarts.org.uk.

Q: My question wasn’t answered here how do I find out more?
A: Contact info@comeunityarts.org.uk for a prompt personal response to any question.

Disclaimer: The information contained in this archive is provided ‘as is’ without warranty of any kind. The entire risk as to the results and the performance of the information is assumed by the user, and in no event shall Come:Unity Arts be liable for any consequential, incidental or direct damages suffered in the course of using the information in this archive. Use of the information contained in this archive are governed by their respective license agreements and may contain restrictions on use. Access to this website is at the users own risk. Come:Unity Arts is not responsible in any way for the content of any websites externally linked to this website. Come:Unity Arts is not responsible for the actions of users of this website. Come:Unity Arts reserves the right to not sell an item to an individual or group at any given time, even if payment has been made. In such instances a full refund will be processed promptly.

Handsworths own summer arts festival 20th - 22nd July 2012. Now in its fourth year - Connecting art, heritage & culture.

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